🛡️ ProTech Protection Plan – Terms & Conditions 

I. Overview 

ProTech Protection Plan (“Plan”) is a service protection program offered by Pro Bros LLC designed to protect eligible home technology products from premature mechanical or electrical failure under normal residential use. 

This Plan provides repair and replacement support for covered devices installed or serviced by Pro Bros LLC. 

 II. Covered Products 

This Plan applies only to the following residential devices: 

• Televisions (indoor use only)  

• Security cameras  

• Video doorbells  

• Routers and networking equipment  

• Soundbars and speakers  

• Projectors  

• Antennas  

All covered products must be registered at time of purchase with: 

• Model Number  

• Serial Number  

• Product Version (if applicable)  

 III. Coverage Includes 

For valid claims, ProTech will provide: 

• Diagnostic services  

• Parts and labor for covered repairs  

• Replacement of defective units (if repair is not feasible)  

All approved diagnostic and repair services are provided at no additional charge under the Plan. 

 IV. Repair & Replacement Terms 

• ProTech will make up to two (2) repair attempts for any covered product.  

• If the product cannot be successfully repaired after two attempts, it may be replaced with a comparable unit based on features and performance (not original price).  

• Replacement products are not guaranteed to match original brand, model, or price.  

Replacement Conditions: 

• Once a product is replaced, the original Plan is considered fulfilled and terminated.  

• The replacement unit will include a standard manufacturer warranty only.  

• A new Protection Plan may be purchased for the replacement unit at current pricing.  

 V. Service Timeline 

• Parts will be ordered and service scheduled within a target timeframe of 14 business days, subject to availability.  

• Delays due to manufacturers, shipping, or supply chain limitations are not the responsibility of ProTech.  

 VI. What Is NOT Covered 

This Plan does NOT cover: 

• Accidental damage (drops, impacts, liquid exposure, etc.)  

• Physical damage or misuse  

• Infestations (insects, rodents, etc.)  

• Environmental damage including:  

• Fire or heat exposure (e.g., fireplaces)  

• Water damage or flooding  

• Tornadoes, earthquakes, or natural disasters  

• Outdoor TVs or devices exposed to outdoor elements  

• Damage caused by relocating or moving the product  

• Cosmetic damage not affecting functionality  

 VII. Power Surge Exception 

Damage caused by verified electrical surge events may be eligible for coverage if not associated with broader environmental damage. 

 VIII. Diagnostics vs Troubleshooting 

To properly classify service requests: 

• Diagnostics = Identifying a verified product defect or malfunction  

• Troubleshooting = Resolving user error, setup issues, connectivity issues, or non-defect-related problems  

Service Responsibility: 

• Diagnostics are handled by ProTech and are covered under this Plan  

• Troubleshooting is handled by Pro Bros LLC and is not covered under this Plan and may incur service charges  

Customers will be informed and must acknowledge this distinction prior to service. 

 IX. Claim Process 

When requesting service: 

• Clients will be asked a series of questions to determine issue type  

• ProTech will classify the request as diagnostic or troubleshooting  

• Approved claims will proceed under Plan coverage  

 X. Transferability 

This Plan is non-transferable and applies only to the original purchaser and registered product. 

 XI. Plan Termination 

Coverage ends upon the earliest of: 

• Plan term expiration  

• Product replacement  

• Misuse or violation of terms  

 XII. Agreement 

By purchasing this Plan, the client acknowledges and agrees to all terms, coverage limits, and exclusions outlined above.